Refund policy

Return & Refund Policy

Thank you for shopping with us. We want you to have a positive experience with every order.

Returns

We accept return requests within 7 days of delivery if the product:

  • Arrives damaged or defective

  • Is incorrect or different from what was ordered

  • Is missing from the package

For hygiene and safety reasons, opened, used, or partially used skincare/cosmetic products are not eligible for return, unless the product arrived damaged or defective.

Return Conditions

To be eligible for a return:

  • The product must be unused and unopened.

  • The original packaging, labels, and accessories must be intact.

  • The customer must provide clear photos/videos of the product and packaging when requested.

  • The return request must be submitted within 7 days of delivery.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery and provide clear photos/videos of the parcel and product.

After verification, we may offer a replacement or refund, depending on the situation.

Refunds

Approved refunds will be processed after the returned product has been received and inspected.

For eligible prepaid orders, refunds will be issued through the available payment method.

For Cash on Delivery orders, we may request the customer's bank or other suitable payment details to process an approved refund.

Refund processing time may vary depending on the payment method and financial institution.

Non-Returnable Items

The following items are generally not eligible for return:

  • Opened or used skincare/cosmetic products

  • Products damaged after delivery due to customer handling

  • Products without original packaging

  • Products returned after the applicable return period

  • Products purchased during a clearly stated final-sale promotion

Return Shipping

If the return is due to our error, such as receiving an incorrect or damaged product, we will cover the applicable return shipping cost.

If a return is requested for another reason and is approved by us, the customer may be responsible for the return shipping cost.

Order Cancellation

Orders may be cancelled before dispatch by contacting our customer support.

Once an order has been dispatched, cancellation may not be possible.

Contact Us

For return or refund requests, please contact our customer support with your order number and relevant photos/videos.

We reserve the right to review each return request and determine eligibility according to this policy.